FAQ


How do I save our sizings to Microsoft SQL Server ?

Disk Triage 9.x ships configured to use the Advantage Database by default. It is a simple matter to change the configuration to use MS SQL Server. You will need the SQL Server address/name, userid and password to be able to access it. If you need any help accessing the SQL server or configuring it - you can read the help file and contact TimeAcct Support.

What is the "wasted space" column in the tree ?

Wasted Space is basically the space that is left over in a cluster when a file doesn't fully occupy that cluster. A cluster is the smallest allocatible portion of a hard drive. A space a file takes up must be allocated in whole clusters - and two files cannot share the same cluster. So if a cluster size is 8 KB - then a file that is actually only 2 KB in size takes up 8 KB on the disk. So there are 6 KB of wasted space for that file.

What is the difference between the different versions ?

The Personal edition is aimed at the home or office power user, while the Professional and Expert are aimed at LAN managers and technical staff. To view a table showing the version differences - click here.

Why does it freeze when I try to save to Database?

The most common reason for this that you are running Disk Triage on another machine and accessing it via RDP. The Database configuration file (ADS.ini) needs an additional line in it to support the RDP access. You need to add the line below that starts with "MTIER_". [SETTINGS] COMMCALLTRACE=1 MTIER_LOCAL_CONNECTIONS=1 You will also need to set an Environment Variable to enable Disk Triage to know which ADS.ini file to access. adsini_path = Path to the file ie adsini_path = c:\Program Files\TimeAcct\DiskTriage

How do I register the program after I have ordered on-line?

ShareIt When you have placed your order via ShareIt - your credit card is processed and we are notified. At that point we generate and send you a registration code via email that you can enter the next time you run the program. It will then turn your trial into the fully registered version. eSellerate When you purchase via the web site (as opposed to via the program) you will emailed a registration name and key. When you next start the program - you need to enter the registration information manually. To register manually - you need to select File/Manual Registration from the main menu on the Trial Notification form. There you will prompted to enter the registration information.

Can I schedule Disk Triage to run at a later time?

Yes. Disk Triage has over 70+ command line parameters that can be used to schedule scans using any Windows based scheduler (or the AT command). You can schedule Disk Triage to scan your disk space, print the report and email it to you - as well as save the scan to the database - all in one command line. When I try to manually register after purchasing from eSellerate I don't see any accept buttons This seems to happen on some older version when you have your fonts set to Large Fonts. You can either temporarily switch to regular fonts - or contact our support staff and they will help you register your copy of the application.

How can I find MP3 files and other Space wasting files on my LAN Drives ?

Many LAN Administrators don't want users to store MP3s, AVIs, MPegs, etc on their LAN storage space. Most of the times these are personal files and shouldn't be taking up company storage space and backup time anyway. Disk Triage allows you to quickly find these files simply by specifying the file extensions in the sizing criteria. In the 'File Specs to Include' edit box - you simply specify '*.MP3;*.AVI' to have the sizing include only those files types - thus allowing you to quickly determine how much space these files are using and where they are stored.

How can I see the progress of the Analysis Sizing ?

You can see the progress by checking the 'Allow User to Interrupt Sizing' and 'Show Directory Progress' checkboxes on the Sizing tab of the Application Preferences dialog. You can access this dialog via the edit menu. However, turning this feature on can slow down the sizing quite a bit.

How can I change the order of the Columns in the Tree ?

You can change the order of the columns simply by dragging and dropping the column headers into their new position.

How do I interrupt a sizing ?

You can interrupt a sizing by either clicking on the 'X' button in the toolbar or by hitting the Esc key. The Allow User to Interrupt Sizing checkbox must be checked in the Application Preferences. It is checked by default.

How do I change the printer my reports go to ?

You can change printer the reports go to by choosing Select Printer from the Report menu and choosing what printer you want to use for this session. It will only be for this session - otherwise the reports will go to your default printer.

How can I gather File Owner information ?

You can gather File Owner information by choosing Gather File Owner Stats on the Basic tab in the upper tab set. In order to do this you must be running NT/2K/XP.

How can I see what files made up the Sizing ?

You can see the files by choosing 'Toggle Directory Details' from the popup menu of the Tree. This will then show you a file list box on the right hand side of the Tree that shows the files that make up the selected directory. It is important to note that the File List is tied to the selection criteria of the Sizing. So if you choose only Word documents (*.doc) that are older than 10 days - then this is all that will appear in the File List to the right of the Tree.

How can I modify what buttons are in the toolbar ?

You can modify the toolbar buttons by clicking on the small down arrow beside any of the individual tool bars. This will then allow you to choose which tool bars you want available and allow you to customize which buttons you want in them.

Can I size a network share without having to map a drive letter to it ?

You can size a network share without mapping it to a drive letter first. You simply enter the full share path into the directory edit box ... such as "\\server\share\some_directory"

Why does the sizing take so long ?

The sizing can take long for three reasons. The first is that the directory structure is huge and has lots of files in it. The second is that you have the settings in the Application Preferences to allow the sizing to be interrupted and to Show the Directory Progress turned on. The showing of the directory progress during the sizing can slow down the sizing. The third is that you have selected to collect extra stats during the sizing in the checkbox list on the Basic tab. However, with the settings installed by default - Disk Triage should be one of the Fastest disk analysis application available.

Why does Disk Triage minimize when I start a sizing ?

You can choose to minimize Disk Triage when you start a sizing in the Performance tab of the Application Preferences. It is turned off by default.

Why do some items in the Analysis tab appear empty ?

Some items in the Analysis tab appear empty because you haven't selected to gather that information in the check box list on the basic tab. This is done on the Basic tab in the upper tab list.

Why would I want to save the sizing output ?

You might want to save the Analysis output to allow you to review it later and generate reports from it. As well in later releases of Disk Triage there is the ability to compare two or more saved scans to tell exactly where your disk usage has changed.

Do I need a user id with special privileges to get the file owner information ?

No. You don't need special privileges to run Disk Triage. You simply need the ability to read the directories that you wish to size.

Will it work with drives on Novel, Linux and other servers ?

Yes. Because Disk Triage uses Windows APIs to get the sizing information - as long as Windows can access the files and directories on the remote system, Disk Triage should be able to get the information it needs. For example you can even get file owner information from a Linux server.

What are the system requirements for Disk Triage?

This really depends on whether you are running it at home or in a business environment. The list below is the minimum requirements. To run against large SAN or NAS devices with millions of files and hundreds of thousands of directories - you should consider having a larger machine. Operating System : Windows 98, ME, NT 4.0, 2000, XP, Vista, Win 7, 2003, 2008
Memory : 128 MB or more.
If you plan on sizing very large directory structures (100,000+) - then we would suggest that you have 1GB MB or memory or more.
Required Hard Drive Space : 15 MB
Processor Speed (Recommended) : No Restrictions
Screen Resolution (Minimum) : 800 x 600 pixels

Why the name "Disk Triage" ?

Since most people can figure out where the Disk part comes in - what they really want to know is the use of Triage. Well Triage has become synonymous with medical work - however what it really is meant to express is the allocation of scarce resources. And no matter how much disk space you have, it is always a scarce resource that needs to be managed and allocated. So, Disk Triage helps you allocate and manage your scarce resource of disk space.